how we use cookies Cookie Policy

At Flowers Ghana, we believe in transparency about how we collect and use data. This policy provides a clear overview of what cookies are, how we use them, and what control you have over them.


1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable features like secure login sessions, improved site functionality, and personalized content. While these tiny files help ensure a smooth user experience, they can also store certain user preferences or track browsing patterns.


2. How We Use Cookies

  1. Essential Cookies
  2. We place certain cookies on your device to activate core security features and to ensure the website functions properly.
  3. These cookies are necessary for the operation of our site and cannot be turned off without impacting essential features.
  4. External Apps and Services
  5. Google Analytics, Smartlook, Tawk.to, Paystack, etc.: We integrate these third-party services to enhance user experience, process payments, provide customer support chats, and understand how visitors interact with our site.
  6. These services may set their own cookies to track things like session duration, visited pages, user interactions, or payment confirmations.


3. Types of Cookies We Set

  1. Account-Related Cookies
  2. If you create an account, we use cookies to manage the signup process and general administration.
  3. They are usually cleared when you log out but may remain to remember your preferences.
  4. Login-Related Cookies
  5. These cookies let us know when you are logged in, preventing you from having to log in again on each new page.
  6. They are removed when you log out to maintain restricted-area security.
  7. Order Processing Cookies
  8. Used for e-commerce functions, ensuring items remain in your cart and that your order processes correctly between pages.
  9. Survey Cookies
  10. Occasionally, we run surveys to gather user feedback or share informative content.
  11. Cookies may track which users have participated to avoid repeat prompts or provide consistent survey results.
  12. Form-Related Cookies
  13. When you submit data via a form (contact forms, comment forms, etc.), cookies may remember your details for future correspondence or autofill convenience.
  14. Site Preferences Cookies
  15. We store your settings (e.g., language preferences, display options) so that our site appears and functions as you prefer every time you visit.


4. Third-Party Cookies

We sometimes rely on trusted third-party cookies for analytics, testing new features, affiliate marketing, or social media integration. Examples include:

  1. Google Analytics: Tracks usage metrics (page visits, session duration) to help us improve content.
  2. Smartlook: Provides user interaction data and session recordings.
  3. Tawk.to: Facilitates live chat support.
  4. Paystack: Handles secure payment processes.
  5. Social Media Buttons/Plugins: Allows sharing or connecting via platforms like Facebook, Twitter, etc. These services may use cookies to enhance your social profiles or for their own analytics purposes.


5. Disabling Cookies

  1. Browser Settings: You can adjust your browser settings to limit or disable cookies. Each browser offers help documentation for this.
  2. Potential Drawbacks: Disabling cookies may reduce or break important site functionality, such as the ability to stay logged in or maintain items in your cart.
  3. Recommendation: If you are unsure about the necessity of a specific cookie, it’s usually safer to leave cookies enabled to ensure a seamless user experience.


6. More Information

We hope this policy clarifies our use of cookies. If you remain unsure or want more details about any aspect of our cookie usage, feel free to get in touch.

  1. Contact Details:
  2. Visit: Terms and Conditions
  3. E-mail: support@flowersghana.com

Thank you for choosing Flowers Ghana! We’re committed to maintaining a user experience that’s both enjoyable and transparent.