our returns policy
At FlowersGhana, we work tirelessly to deliver the freshest, most vibrant flowers and plants for every occasion. While we pride ourselves on the quality of our blooms, we do recognize there can be rare instances where a return might be necessary. Please review our policy below to understand how we handle returns, exchanges, and substitutions.
1. Perishable Nature of Flowers and Plants
- No Returns or Exchanges on Delivered Items: Due to the perishable nature of our products, we cannot accept returns or exchanges once flowers, plants, or related items have been delivered or picked up.
- Quality Assurance: Each arrangement is carefully inspected before leaving our shop to ensure it meets our freshness and quality standards.
2. Substitution Policy
- Unavailable Items: Occasionally, the exact flowers, plants, or containers you selected may be out of stock or seasonally unavailable.
- Equal or Higher Value: In such cases, we will substitute with items of equal or greater value to maintain the overall look and feel of your arrangement.
- Freshest Blooms First: Our priority is always to provide a beautiful bouquet featuring the freshest available flowers or plants.
3. Exceptional Circumstances
- Case-by-Case Basis: We understand that unique situations may arise where a return or refund is warranted.
- Approval Process: If you believe your case qualifies, please contact our team. Our order manager will review your claim and decide whether a return or refund is appropriate.
- Full Refund: When a claim is approved, we will issue a full refund for the purchase price of the affected item(s).
4. Contact Us
Your satisfaction is important to us. If you have questions about our return policy or need further assistance, don’t hesitate to reach out:
- E-mail: support@flowersghana.com
- Website: flowersghana.com
Thank you for your understanding and cooperation.
We appreciate your support and look forward to continuing to provide you with the highest-quality flowers and plants for all your special moments.